Dear Customer (name blocked for privacy)
They did have an obligation to send someone to the home - because the phone was hung up. Even if the BF did speak they had a responsibility to arrive in case something was going on and the BF was forcing the statement -
As to the entrance - that is a fine line, in my opinion. They should have asked for permission to enter - however, in a domestic situation if can be argued the probable cause of the phone call allowed them to enter in case there was a firearm or other type of weapon around. They need to do this to CTA in case something would happen to prevent a civil liability.
Again, there is a fine line on that issue. You might consider consulting with a local attorney in this matter, as I do think it is arguable.
If my answer has been helpful, please ACCEPT my answer so I get credit for my effort to help you . If I can be of further help, let me know. Appropriate FEEDBACK is appreciated as is a bonus. Thanks ~ Michelle
